Shipping policy
Knit Riot Shipping Policy
Order Processing
Orders are typically processed and shipped within 1–3 business days after your order is placed. Orders placed on weekends or holidays will be processed on the next business day.
During new releases, promotions, or periods of high order volume, processing may take slightly longer.
Shipping Rates
Shipping charges are calculated at checkout based on your order and delivery location.
If your store currently offers free shipping over a certain amount, add:
Free standard shipping is available on U.S. orders of $150 or more.
Delivery Estimates
Once your order has shipped, estimated delivery times are generally:
- Standard U.S. shipping: 3–7 business days
- Expedited shipping: based on the shipping option selected at checkout
Delivery estimates begin after your order has been processed and shipped. Transit times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of Knit Riot’s control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.
Incorrect Shipping Information
Please review your shipping address carefully before submitting your order. Knit Riot is not responsible for packages delivered to an incorrect address provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been submitted.
Lost, Delayed, or Missing Packages
Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier. If your tracking shows a delay or your package appears to be missing, please contact us, and we will do our best to assist you.
If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier before contacting us.
International Shipping
International orders, if available, may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
International delivery times may vary depending on the destination and customs processing.
Questions
If you have any questions about your order or shipping, please contact us through our Contact page or at hello@knitriot.com.